Refunds and cancellation

Last updated 20 October 2026 · nothing is being charged yet

The short version. Cancel whenever you like, from inside the app, and you keep access to the end of the period you have already paid for. Ask within 14 days of a payment and we will refund it in full. Cancelling never deletes anything — your CRM keeps working on your own device, and you can export all of it at any time.

Cancelling

In the app: Settings → Subscription → Manage subscription. That opens your own billing page, where cancelling is one more press.

No notice period and no cancellation fee. You do not have to email us, give a reason, or ask permission.
You keep access until the period you paid for runs out. Cancelling in the middle of a month does not cut you off that day.
You can come back. Subscribing again starts a new period; your workspace is still there.

Refunds

Within 14 days of any payment — including a renewal — email us and we will refund it in full. You do not have to say why. If a renewal caught you out, that counts.
After 14 days we do not normally refund a period that is already running, but ask anyway. If something was wrong, or the service was not working, say so and we will sort it out.
A refund goes back to the card that paid, and usually shows up within a few working days.

To ask for one: contact@nimbleclerk.com. One line is enough — the payment date and the address you signed in with.

What happens to your data

Nothing is deleted. Cancelling, letting a subscription lapse, or a payment that fails all do the same single thing: the cloud sync that copies your workspace between devices pauses. Nothing is removed from our side and nothing is removed from yours.

The app keeps working on the device you are using, because your CRM lives on that device and always has.
Export keeps working — for everyone on the team, not just the owner. Settings → Export backup still gives you everything as JSON, and every module still exports as CSV.
Paying again resumes sync. There is nothing to restore.

Deleting your data is a separate and deliberate act, and only you can do it: Settings → Danger zone. The app tells you what each option costs before it does anything.

Right now

Nimble Clerk is free while it is in early access, so there is nothing to cancel and nothing to refund yet. This is the policy for when there is — see pricing for what it will cost and what happens to people already using it.